SMS TERMS AND CONDITIONS

Effective Date: 03/01/2025

By opting in to receive SMS messages from Catalpa Clinic ("we," "us," "our" "Company"), you agree to these Terms and Conditions (Terms).

SMS Messaging Service

By providing your phone number, you consent to receive SMS text messages from Company for the following purposes:

• Appointment reminders

• Follow-up messages

• Billing inquiries

• General two-way communication about your relationship with Company

Example Message: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Company at any time."

Data Privacy and Third-Party Sharing

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. Your information will be handled in accordance with our Privacy Policy which you can find on our website.

Message Frequency

Message frequency may vary depending on the type of communication. You will typically receive messages pertaining to your account with us as you request, or up to 4 messages per month (approximately 1 message per week). Company reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Company and carriers are not liable for delays or undelivered messages.

Message and Data Rates

Message and data rates may apply based on your mobile carrier's terms. These fees may vary if messages are sent domestically or internationally. Company is not responsible for any charges incurred.

Opt-In Method

You may opt-in to receive SMS messages from Company by:

• Submitting an online form

• Checking the SMS consent box on our forms

• Providing verbal consent to our representatives

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Cancellation/Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed. Alternatively, you can contact us directly to request removal from our messaging list.

Help/Customer Support

For assistance, text the word HELP to any message we send you. You may also contact us directly at the number listed on our website for our main office.

Liability

We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.

Health Information Notice

Certain businesses, such as healthcare providers, may include additional terms, including the risks of sending and receiving health information subject to HIPAA via text message, the rules about sending text messages to the provider's office, and what to do if the subscriber is experiencing a medical emergency.

If you are experiencing a medical emergency, please dial 9-1-1.